As a practice, we strive to deliver a service with personal care and attention, so that you, and in particular your pet(s), feel comfortable and well cared for. Our team consists of two veterinarians, Gon Vandenbergh and Eva Wolking, and two assistants, Wilma and Tineke. Together we aim to provide care of the highest standard and are continually working to improve the quality of our service and to stay abreast of the latest developments in the profession.
Appointments can be made in person or by telephone. We strive to keep to our schedule, so appreciate it if you ensure you are on time. If you have to cancel your appointment, please let us know as soon as possible. Appointments cancelled with less than 24 hours’ notice will be charged for.
When you come to the practice for your appointment, please let the person at reception know you are there.
The consultation with you and your animal takes place in the examination room. Here you can explain the reason why you have come, after which a physical examination of your animal will be carried out. If there are multiple complaints, writing them down beforehand can ensure that nothing gets forgotten. At the end of the consultation and the physical examination we will discuss the diagnosis and recommended treatment with you. Sometimes, further tests may be necessary, such as blood- and urine tests, radiography, or ultrasound examination.
In most cases treatment is with medication, but sometimes an operation is necessary. Generally a separate appointment is made for the operation, although very occasionally immediate surgery is required.
On the morning of the planned surgery it is important that your pet comes to the practice with an empty stomach. For dogs this includes having walked them to ensure that at the very least their bladder is empty and that he or she is clean and dry. (for the most comfortable experience for your animal)
Information to ensure your pet’s best possible further recovery after surgery, is provided when you come to take your animal home.
Food and medication against for example fleas, tics and parasitic worms (anthelmintics) can also be bought at the practice during opening hours.
During holiday periods the practice may have opening times that differ from the normal hours. Information about changes in opening times is available both from the assistants and in the message on the answering machine.
In case of an emergency, the guidelines are:
- During opening hours, call the practice on (070) 383 52 05. Alternatively come straight to the practice
- On Tuesdays and Thursdays between 2 pm en 6 pm, call 06-255 63 903
- At all other times, call the emergency line, 0900-2222 456. This number connects you directly with the ‘United Vet’s Organisation The Hague’
What we would like to know
We do everything we can to ensure your pet is treated as well as possible and are always looking for ways to improve the quality of our service. If you are not completely satisfied, please let us know. We are then able to discuss the situation and try to resolve the issue.